Help

Welcome to our Help Center!

Below you’ll find answers to common questions and links to resources for any additional help you may need.

1. Orders How do I place an order? To place an order, simply add items to your cart, proceed to checkout, and follow the instructions to complete your purchase. You’ll receive an email confirmation once your order is placed.

Can I modify or cancel my order? Orders can be modified or canceled within 24 hours of placement. Contact our Customer Support team to request changes.

2. Shipping & Delivery What are the shipping options? We offer standard shipping options. Delivery times and fees will be displayed at checkout.

How do I track my order? Once your order ships, you’ll receive an email with a tracking link.

Do you ship internationally? No, we ship only to Czech republic.

3. Returns & Exchanges What is your return policy? We accept returns and exchanges within 30 days of purchase for unworn items with tags. Sale items are final sale.

How do I start a return? To begin a return or exchange visit our Returns & Exchanges page and follow the instructions provided.

4. Sizing & Product Information How do I know what size to order? Each product page includes a size chart with specific measurements. If you have further questions, feel free to contact us for guidance. What materials are used for your products? We use high-quality materials designed for comfort and durability. Fabric details are listed on each product page.

5. Payments What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

Is my payment information secure? Yes. We use advanced encryption methods to ensure your payment information is safe.

6. How is my data protected? Your privacy is important to us. We comply with industry-standard data protection regulations and never share your information without permission.

Thank you for shopping with us! We’re always here to assist you.