Help

Welcome to our Help Center!

Below you’ll find answers to common questions and links to resources for any additional help you may need.

1. Orders How do I place an order? To place an order, simply add items to your cart, proceed to checkout, and follow the instructions to complete your purchase. You’ll receive an email confirmation once your order is placed.

Can I modify or cancel my order? Orders can be modified or canceled within 24 hours of placement. Contact our Customer Support team to request changes.

2. Shipping & Delivery

We deliver within the Czech Republic. Available delivery options, delivery times and shipping charges are displayed when you select your shipping method at checkout. Please check the delivery address and the total amount before submitting your order.

3. Returns & Exchanges What is your return policy? We accept returns and exchanges within 30 days of purchase for unworn items with tags. Sale items are final sale.

How do I start a return? To begin a return or exchange visit our Returns & Exchanges page and follow the instructions provided.

4. Sizing & Product Information How do I know what size to order? Each product page includes a size chart with specific measurements. If you have further questions, feel free to contact us for guidance. What materials are used for your products? We use high-quality materials designed for comfort and durability. Fabric details are listed on each product page.

5. Payments

Online card payments

We accept Visa and Mastercard cards. Online card payments are processed through GP webpay.

The GP webpay gateway is operated by Global Payments Europe, s.r.o., V Olšinách 626/80, 100 00 Praha 10 – Strašnice, Czech Republic. Gateway information: www.gpwebpay.cz.

How payment works

1. Select online card payment at checkout.
2. You will be redirected to the GP webpay payment page, where you enter your card details.
3. If your bank requests additional verification, follow its instructions to authorise the payment.
4. After completing the payment, follow the instructions to return to the shop and check the payment result.

If the result is unclear or you believe you have been charged twice, contact us before making another payment. Never send your full card number, security code or banking password by email.

Payment questions and complaints

For questions about an order, its payment status, a refund or a payment complaint, contact the shop operator, REDA a.s., at fp@reda.cz. Please include your order number, the payment date and the amount. See also our Customer Service contact information.

For technical questions about the gateway, GP webpay lists the following contact: gpwebpay@gpe.cz, telephone +420 267 197 197. Questions about card authorisation or card limits can also be addressed to the bank that issued your card.

For the contractual payment and delivery terms, please see our Terms and Conditions.

6. How is my data protected? Your privacy is important to us. We comply with industry-standard data protection regulations and never share your information without permission.

Thank you for shopping with us! We’re always here to assist you.